Frequently Asked Questions (FAQ)

1. What is The Marketplace Treasures?

The Marketplace Treasures is your one-stop shop for a wide range of general merchandise, carefully curated to meet your everyday needs. From home essentials and kitchen gadgets to outdoor gear and toys, our selection offers something for everyone.

2. How do I place an order?

Placing an order is simple! Browse through our diverse collections, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and payment information. Once completed, you'll receive an order confirmation via email.

3. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay using PayPal for added convenience and security.

4. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1 - 4 business days and shipped out shortly thereafter. You can expect delivery within 4 - 8 business days for most orders. Some items may take 8-14 business days delivery after dispatched.

5. Can I track my order?

Yes, once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s tracking service.

6. Do you accept returns or offer refunds?

At The Marketplace Treasures, we strive to provide accurate product descriptions and high-quality items. Therefore, we do not accept returns or offer refunds. All sales are final. We encourage you to carefully review product details before making a purchase.

7. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at support@themarketplacetreasures.com with your order number and a photo of the item. We will work with you to resolve the issue promptly.

8. Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact us at sales@themarketplacetreasures.com as soon as possible. After 24 hours, we may not be able to make changes or cancel the order if it has already been processed.

9. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions on selected items. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and special offers!

10. How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help! You can reach us via email at support@themarketplacetreasures.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.